CCL Complaints Resolution Policy
At Connect Community Living (CCL), we are dedicated to providing a supportive environment where individuals, their families, and community partners can raise concerns with confidence. We treat every complaint as an opportunity to improve our services and ensure the highest standards of care.
Complaints can be submitted verbally, in writing, or through our online portal. We acknowledge all complaints within two business days and work swiftly to investigate and resolve them within 10 business days. Throughout the process, we ensure that everyone involved is treated with respect and dignity.
If the resolution is not satisfactory, individuals have the right to appeal. Appeals will be reviewed by CCL management to ensure a thorough and fair final decision.
Your feedback helps us continually enhance our services. For more information or to raise a concern, please reach out to us directly.